These guys blow away all the VW service centers I've loved before. I've had David and, lately, Clayton as my advisors and both were *excellent*! They greet you right away, patiently waiting, even when your tow driver takes 15 minutes to fill out his paperwork and give you a receipt for a cash only job. :-/ I am one of the lucky statistics which stand as testament to the taxes we pay to keep the Los Angeles roads pot-hole free and Waze whimsy (now deinstalled from my phone) - two different incidents with over $2000 in damage. I'm speculating here, but I feel pretty sure it contributed to the smoke rising from my hood a few weeks ago. Had to be towed by AAA to GG which were miraculously able to take a look on a Friday morning. Signal Hill was busy into the next week and were kind of rude on the phone so it worked out for the best anyway.
Not only were they able to get a part they didn't have in stock to repair the cooling system sooner than anticipated but they were even able to get me the key to nice, clean rental for the duration of the repair (ding on the cheesy rental I got at Pacific VW). I had to put them out an extra day on the rental due to my flying out of town on a business trip, but they were cool about that, too.
Clayton even took a look at my Mom's Lexus whose boot door was stuck shut. He couldn't fix it but the gesture was noted! He also explained to me about how the VW TPM works which has healed the psychological wounds of buying new wheels for my GTI that have sent my TPM into a tailspin. You guys are the best! Thank you! All 10's even though I didn't find the survey in time. I'll be back at 50k.... More
Over a month ago
-My fiancé took his car for repair because there were some software issues that needed to be upgraded. Service department was so nice and helpful to him. He barely got the car in before they closed and he was giving a rental for him to use at no additional cost which I thought was nice and helpful.
-The repairs itself were done in a timely matter and at a reasonable price as well. We would have been back if we still had his car. Highly recommended.
Over a month ago
I'm very pleased with customer service at this dealer. Clayton was amazing. I had to leave my car to get service while on vacation. He texted me and keep me updated about my car during the week. I got my car fixed ahead of schedule and they let me leave it there until I get back. Anya was also wonderful and very helpful. I'm a happy camper.
Over a year ago
I went in for regular maintenance on my car and Nathan (who sold me my car originally) noticed that I drive a ridiculous amount of miles to and from work everyday & because of this, my two year old car already had 50k miles on it! Nathan ended up getting me a great deal that allowed me to trade in my car for a brand new, upgraded version with a lease deal that totally fits my needs and makes more sense considering my driving habits. Nathan is very thoughtful and really looks out for the customer's best interest. If buying a car from here, always ask for Nathan! I always leave happy and confident in my buying decision after working with him. :)... More
Over a year ago
Jeremy Jones and Zhong Ren were awesome in getting me a great deal. Gave me a above average amount for my trade and saved me a large amount on my lease. They definitely cared about my situation and aimed to help me. Highly recommend this dealer over the others.
Over a year ago
Conveniently Local - Minutes From:
Knotts Berry Farm
South Coast Plaza
Anaheim Convention Center
John Wayne Airport
The Outlets at Orange
Volkswagen Dealership in Garden Grove, CA
Welcome to Volkswagen of Garden Grove. When you need a new Volkswagen, you can always count on us. We have all the models you are looking for including the popular Tiguan, Atlas, and Jetta. What’s more, we also have an impressive pre-owned inventory that has all the quality that you want and need. We are also here for any service that you need. With our friendly service department, we can handle basic maintenance, major repairs, and even auto detailing. We work on all makes and models too.
Volkswagen of Garden Grove is a family-owned dealership and a proud member of the Circle Auto Group. We’ve been serving customers since 2008, and we look forward to serving customers in this great Garden Grove community for many years to come. From Garden Grove, we can serve all the surrounding areas too including Orange, Yorba Linda, Anaheim, Anaheim Hills, and more. Throughout our history, we’ve been a top-rated dealer and we even have one of the highest customer service scores in the VW Group of America. Whether you go on Yelp, CarGurus, or any other dealer rating site, you will see that Volkswagen of Garden Grove is a dealership that you can count on.