Average Score (212 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

212 Ratings

4.6 Average

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  • John W.09-29-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Frictionless experience!

  • Saeed N.09-28-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

  • Michael L.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    They did not give me any information on what and how long it would take

  • Daniela T.09-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Took my vehicle multiple times for the same problem they would keep my car 2-3 days and nothing would get fixed because they couldn’t find the problem.

  • Kevin K.09-24-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Everything went smoothly and the lease of an ID4 was completed without any issues.

  • George W.09-20-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

    Shaun sales manager quoted me a final price of $41K flat but ended up being $41,238. He stated that he “never said that” and ended up being a conversation of he said, she said. In the end it was my mistake for not seeing it on the financial paperwork before signing it. His exact words were, “we can do $41K flat just to make you feel like you’re winning”. I definitely didn’t appreciate his tone stating that, and in the end, that’s not even the deal he put on paper.

  • Carlos M.09-19-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    It was a pleasure dealing with Scotty. He went above and beyond to ensure I was satisfied, and I couldn't be happier with my new vehicle. Scotty is an absolute delight to work with, and his professionalism and expertise made the entire process exceptional.

  • Porscha T.09-18-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

  • Debi R.09-17-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    I was given 5 star customer service from the moment I walked in, it made for a fabulous experience for a first time leasee of a VolksWagon.

  • Manuel T.09-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Could of been faster nut it was on time