Average Score (199 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

199 Ratings

4.6 Average

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  • Mike A.03-29-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Noyyah W.03-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Tae K.03-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Henry G.03-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service advice was not punctual on follow up or call backs. Service experience resolved in 2 trips and still has not resolved my issue I’m still dealing with. I was told the service completed would resolve in fixing my issue with apple car play continue disconnecting. I have also been advised of a call back Thursday witch is today with a follow up and still have not received any updates to my concerns.

  • John T.03-27-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Great Sales staff. Transparent pricing and no games.

    03-29-2025

    ON BEHALF OF THE ENTIRE TEAM, THANK YOU FOR YOUR BUSINESS

  • Uwe G.03-26-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Leonardo C.03-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2022

    excellent customer service

  • Ashley W.03-24-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Lori V.03-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Great customer service! I arrived on time and was checked in right away. Automated text messages were sent each time service had continued to the next step, and when it was finished. Omar is friendly and went over every detail of the service. 5 Star Service!

  • Rollet S.03-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Exceptional customer service.