Average Score (225 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

225 Ratings

4.7 Average

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  • Marcus B.08-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service was done quickly, and the employees were really helpful

  • Tamara H.08-05-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Scotty Redmond was amazing!

  • Janice Kathleen T.08-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Customer service was very pleasant

  • Laura L.08-04-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Shahram A.08-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    They were very friendly and nice

  • Mitchell P.08-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Need to know that technician don’t arrive until 8am. Scheduled a 7am appointment very misleading. Had to wait around for a hour if dead time before a technician showed up!

  • Hoda R.07-31-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Chris made the car-buying process easy and stress-free. He was knowledgeable, friendly, and patient with all my questions. Highly recommend asking for Chris if you’re buying a car!

  • Preston B.07-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    We came in with a blown-out tire covered under an outside warranty, and Omar handled everything seamlessly—no hassle, no back-and-forth. He coordinated with Universal Car Care and made the process effortless for us. While we were there, we also had our 20k mile service completed. From drop-off to pick-up, everything was smooth. The Lyft service was a huge help too. Couldn’t have asked for better treatment—top-notch customer service all around! This made our military PCS a little less stressful.

  • Marianno P.07-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Great service and dealership

  • Ursulina T.07-06-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Communication skills need to improve at this dealer. Loaner cars need to be more available for the volume of customers coming through this dealership and excuse are unacceptable for this dealer.