Average Score (199 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

199 Ratings

4.6 Average

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  • Tommy F.11-17-2024

    TYPE:ServiceMODEL:ID.4YEAR:2021

    The amount of communication is perfect. I’m kept up to date on progress and status of car. If longer than expected, I’m offered a loaner car. This service is awesome by Shawn.

  • Paul O.11-16-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The ease of making my service appointment through the app was outstanding and the follow-up confirmation and service provided by the Garden Grove team was fantastic!

  • Dean S.11-05-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Teresa M.10-31-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The service was excellent as usual and my car was given back to me in pristine condition.

  • Venkat Y.10-31-2024

    TYPE:SalesMODEL:TaosYEAR:2024

  • Cj E.10-26-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The service manager here is so helpful and understands customer service needs.

  • Naz M.10-26-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Teresa M.10-25-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The staff was friendly, courteous & prompt. It was very easy to schedule my service, and my Service Advisor Shawn was great to work with. He had my car service completed, and the car washed & ready in less than 2 hours. Great experience!

  • Anthony K.10-21-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Great Dealership, friend staff, service advisor and manager did everything to take care of me.

    10-21-2024

    Thank you for your comments. We look forward to seeing you again!