TYPE:SalesMODEL:Jetta GLIYEAR:2025
Average Score (199 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Not all parts were available for repair. Staff was not able to de-energize car to be able to perform repairs one day job ended up taking over a week.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:Golf GTIYEAR:2024
Scotty was awesome and so was David in finance and Ray sales manager, also was the GM as he was very easy to talk to and did make things right with the issue I had with my contracts.
04-18-2025
Thank you for taking the time to respond to our survey. Your feedback is really appreciated! We apologize for coming short of your expectations. My General Manager or myself will be reaching out to you to discuss your experience.
TYPE:SalesMODEL:AtlasYEAR:2025
My purchase was as quick as can be expected with car buying. Eric and Hugo were great at getting me taken care of fast. Afterwards they handled a small cosmetic issue at no cost. Great service from the team there at Garden Grove.
04-18-2025
THANK YOU FOR YOUR BUSINESS AND THOUGHTFUL COMMENTS.
TYPE:ServiceMODEL:ID.4YEAR:2023
Well, Omar was awesome. You need to have enough equipment and parts on hand, however. There were three recalls and you had to re-schedule my service three times. My ac was also not working, and, yep, you didn't have the equipment to fix that, either by
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2023
Isidro Torres was excellent in how he handled my situation: friendly, courteous, and knowledgeable.